SHIPPING POLICY

At ASR, we are committed to delivering your orders efficiently and securely within the UK. Please review our shipping policy for detailed information on delivery options, timeframes, and costs.

1. Delivery Options and Costs

    * Standard Delivery: £3.99. Estimated delivery time is 3-5 working days.

    * Express Delivery: £6.99. Estimated delivery time is 1-2 working days.

    * Free Delivery: On orders over £50.

2. Processing Time
Orders are typically processed within 1-2 working days. Please note that orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timeframe
Delivery times are estimated and may vary due to circumstances beyond our control, such as weather conditions, postal delays, or other unforeseen events.

4. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor the status of your delivery.

5. Failed Deliveries and Redelivery
If a delivery is attempted and no one is available to accept it, a card will be left with instructions on how to arrange redelivery or collect the parcel from a local depot.

6. Address Changes and Corrections
Please ensure that the shipping address provided is correct. We are not responsible for deliveries to incorrect or incomplete addresses. Address changes after dispatch may not be possible.

7. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.

If you have any questions or concerns regarding our shipping policy, please contact our customer service team.

Thank you for choosing ASR.

 

International Shipping Policy

 

At ASR, we are excited to offer international shipping to many countries worldwide. Please review our international shipping policy below for details on delivery options, costs, and timeframes.

 

1. Countries We Ship To
We currently ship to the following regions: Europe, North America, Asia, Australia, and selected other countries. If your country is not listed at checkout, please contact our customer service team for assistance.

2. Shipping Costs
Shipping costs vary depending on the destination country and the weight of your order. The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.

3. Delivery Timeframes
Delivery times vary by destination:

    * Europe: 5-10 business days

    * North America: 7-14 business days

    * Asia and Australia: 10-15 business days

    * Rest of the World: 10-20 business days

4. Please note that these timeframes are estimates and may be affected by customs processing or other delays beyond our control.

5. Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs fees, which are not included in our shipping costs. These charges are the responsibility of the customer and are typically collected by the delivering carrier upon arrival. We recommend checking with your local customs office for more information on potential fees.

6. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor your shipment's progress. Please note that some carriers may not provide detailed tracking information for international shipments.

7. Restricted Items
Certain items may be restricted for international shipping due to customs regulations. If your order contains restricted items, we will notify you and offer alternative options or a refund.

8. Returns and Exchanges
We accept international returns and exchanges within 30 days of delivery. However, return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable. For more information, please refer to our Return Policy.

9. Order Issues
If you experience any issues with your international order, such as a delay or damage during transit, please contact our customer service team. We will work with the shipping carrier to resolve the issue as quickly as possible.